Delivery Information

Moguland offers free collection and a low-cost delivery service to both on-line and in-store customers.

Collection

Collection in store is free to all customers. In-store orders will be packed while you wait, which usually take less than 20 minutes. Online orders will be prepared as soon as possible and we will send you a collection email when your order is ready. Please arrange for collection after you receive the collection email.

If you prefer to arrange delivery on your own, you can choose collection and pass the order details to your courier. We will need to confirm the order number and name before releasing the parcel.

If you want to add more items to your order which is being processed, you can also use this option and email us to let us that you want add to your order. This way you won't be charged the delivery fee twice.

Delivery

Delivery Charges:

All UK orders will be charged a simple fixed delivery fee of £8, free for order over £500

For selected European countries, we charge a fixed delivery fee of £15, free for order over £500

For other countries, the delivery fee depends on your location, the size and weight of your parcel. Please check your shopping cart for estimated delivery fee. The delivery fee displayed on your shopping cart is quoted for 20kg. If your parcel is small and light, we will charge you the actual delivery fee only and refund any overpaid delivery fees.

below £500Above £500Duration
UK£8FREE1-2 Days
Selected CountriesDelivery fee depends on your location, the size and weight of your parcel. If you have an account with us, you can see the delivery fee (quoted for 20kg) in your shopping cart.

Timing

Orders received by 3PM between Monday-Friday will be dispatched on the same day.

Orders received after 3PM between Monday-Friday may be dispatched on the same day or next working day, depending on when the courier come to collect our parcels.

Weekend orders will be dispatched on Monday.

UK orders will be shipped via Next Working Day Delivery (Monday - Friday only), remote locations such as UK highlands and islands will be slightly longer.

EU orders will be shipped via standard services, which usually take 2-4 days; however it could take over one week in rare cases.

Couriers

We use reliable couriers to ensure timely delivery such as UPS, DHL, Parcel Force and FedEx to deliver to different destinations.

Tracking

Once goods have been dispatched, a tracking link (including tracking number) will be emailed to you, so you can keep an close eye on your package. If there is any issue on delivery you can contact the courier directly, quoting the tracking number to the customer service team member. You can also view your tracking number in your account on our website when you are logged in.

Destinations

We ship to the UK and selected countries (see below). Other countries may be accepted, please contact us for information.

  • Andorra
  • Australia
  • Austria
  • Belgium
  • Canada
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Iceland
  • Ireland
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Kenya
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • New Zealand
  • Nigeria
  • Norway
  • Poland
  • Portugal
  • Russia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Arab Emirates
  • United Kingdom
  • United States

 

Duties and Taxes

Please note, invoices do not include local import duties or other taxes. If customer fails to pay such duties which results in package being returned to us, we reserve the right to charge you shipping for both ways and a restock fee of up to 25% of the goods value.